Landlord Information

Selecting tenants to maximise return & minimise wear and tear

Cantwells Property Managers recognise the importance of sourcing and selecting the best tenants for your property. In addition we use cost-effective advertising procedures to gain maximum exposure for your property,use thorough screening processes to select the most suitable tenants and seek tenants who will pay their rent on time and take care of your property

Our selection process is an integral part of our management philosophy and references are thoroughly checked. Only when an applicant satisfies all our criteria will they be recommended to you, the property owner.

We conduct an informal personal interview with the tenants to assist in the selection process. 100 points of identification (ie; passport, drivers licence, photo ID etc) is required from all tenants to assist in accurate checking on Defaulting Tenant Databases such as TICA and TRA

This detailed process culminates in selection of a tenant with a proven history and/or excellent and supportive references. With the right selection potential problems and stress commonly associated with property management are reduced - for you and for us - leaving Cantwells more time to help you enhance and expand your property portfolio.

High quality yet cost effective property management

Our skilled and dedicated team is focused on providing a special level of service that will take the headaches out of property investment. Gone are the days when property management was simply about collecting rent. Changes in legislation and the level of service required by tenants and landlords have made property management a specialised division of real estate. The team at Cantwells specialise in property management and offer a diverse range of skills and experience.

For leasing and managing your investment property, the fees charged by Cantwells are competitive and are tailored to suit each individual situation. Cantwells Property Management is an investment not a cost, as we truly manage your property for you. Once you have experienced our "stress free" management the Cantwells way, you will become more confident to grow your property portfolio. Our promises to you are:

• To manage the property as though it were our own
• To chase arrears as though it is our own money
• To keep you fully informed at all times
• To inspect your property a minimum of once every 9 months
• To disburse your funds monthly into your nominated bank account

regularly reviewing the investment performance of your property

The investment performance of your property portfolio can be measured in different ways. Cantwells Property Managers understand the importance of "immediate" results, and monitor your rental return regularly. The rental income is reviewed at least annually, ensuring your property reflects current market value.

Furthermore, your investment should provide great results in the long term with capital gain and taxation benefits. Reporting annually on growth and demand in your specific location will assist you in calculating the performance of your investment, and assist you with developing and expanding your portfolio.

enhancing the value of your property through renovation and updating

The surge of new apartments available to rent in inner Melbourne has led to a dramatic increase in tenant expectation of rental property quality.

To ensure that your property is leased and your rental return continues to increase, it is imperative that the condition of your property is in line with market expectations.

Our experienced management team, in conjunction with our reputable and experienced tradespeople, will ensure that your property is well presented when leased and properly maintained during the tenancy. We will also advise on renovations, when required.

Regular inspections, market knowledge and a diligent reporting process will ensure your property is maintained in the best possible manner. In this way, quality tenants will be prepared to pay a premium market rent, which, in turn, will increase your property's value.

Minimising Vacancy Rates

The key to successful property investing is minimising the vacancy rate. In order to do so, the marketing for new tenants is critical in finding the best possible tenant in the shortest possible time frame.

To assist us in doing so, Cantwells Property utilise the following tools:

www.realestate.com.au, www.realestateview.com.au and www.domain.com.au

Cantwells Property have premium listings on these excellent property internet portals which regularly generates qualified leads which are then converted into leases by our professional property managers.

www.cantwells.com.au

Our own website is often the first place where many of our existing or past tenants look for property when the time comes for them to move.

Newspaper Advertising

Cantwells Property utilise both The Age. These resources generate many qualified leads which can then be converted into leases by our professional property managers.

Personal Inspections

As properties cannot speak and promote themselves, we ensure each prospective tenant is met by one of our Property Managers at your property, so that we can promote the features and benefits of your property and its surrounding area.

Relocation Companies

Over the years, Cantwells Property have developed strong relationships with many relocation companies who are seeking long term accommodation for interstate and overseas executives. By utilising these relationships, we ensure that our clients maximise the opportunity to have their properties leased quickly to quality tenants - thereby reducing vacancy rates.

Routine Inspections

Regular inspections of your property are essential to ensure that the tenants are properly maintaining the condition of your asset and to ensure that any preventative maintenance issues can be identified and resolved.
Cantwells conduct regular property inspections and thoroughly inspect any Repairs and Maintenance requests from the tenants to ensure that the most appropriate tradesperson can be appointed to rectify any problems.
The results of the regular inspections are then put in writing and forwarded to our clients along with any recommendations for repairs, maintenance or refurbishment if required.

Six Key Questions landlords must ask

1.How do you find me quality tenants?

Cantwells Property Managers recognises the importance of sourcing and selecting the best tenants for your property. We use a variety of cost effective advertising procedures to gain maximum exposure for your property. Included in our leasing fee is our company rental list. Your property can also be advertised in 'The Age' classifieds and a lease sign erected, (charges apply).

The internet is an excellent source of tenants, and we work with 4 websites and digital photographs (charges apply). We also source executive tenants through our close association with a number of relocation agencies.

During public and private inspections, our property managers can informally interview prospective tenants. If interested, they are required to complete a detailed application providing references, which we thoroughly check.

Final selection of the most suitable tenant is at the landlord's discretion, based upon our property manager's advice and recommendation.

2.How often do you do inspections?

Current legislation allows us to inspect your property every six months. Written reports of routine inspections are sent to the property owners annually.

Once a tenant gives notice of their intention to vacate, a 'pre vacating inspection' is conducted with the whole property management team, plus a formal vacating inspection scheduled once keys have been returned and conducted by your property manager before the bond is returned.

Furthermore, our tradespeople are conscious of reporting any possible problems to our property managers after attending your property.

3.Do you use cost effective and reputable tradespeople?

Our tradespeople work almost exclusively for Cantwells Property, and have a good knowledge of property management.

These experienced tradespeople have been carefully selected by us over many years and have been proven to be reliable and reasonably priced. Cantwells Property receives no rebates from tradespeople, thus ensuring that our landlords get the most cost effective service.

Many of our tradespeople are available 24 hours a day, 7 days a week in case of emergencies.

4.Are you easily contactable?

The secret of successful property management is communication. Our property managers are contactable by office phone, email, fax, mobile phone and mail.

5.What are your fees?

Our property management fees are negotiable.

We prefer to view your property before committing to fixed fees. Every situation is different, and Cantwells Property tailors your management fees appropriately.

There are two areas of property management, leasing and managing, and accordingly there are two separate fees.

The leasing fee is charged only when a property is leased to a new tenant. If your property is already tenanted, the leasing fee is not applicable until the property is next vacated and re-leased.

Management fees are on-going, and we provide a number of services to earn our commission, including payment of outgoings, arranging repairs, conducting inspections and negotiating rent increases and lease renewals.

Cantwells Property Management is an investment, not a cost, as we truly manage your property for you, not just collect the rent on your behalf.

6.Can you help me develop my investment portfolio?

Cantwells Property can help you to purchase, upgrade, renovate, manage, buy or sell properties to increase your rental return.

We provide stress free management to give you the desire and confidence to grow your investment property portfolio, increase your financial independence and ultimately provide a secure future.

Once you have experienced the benefits of Cantwells Property Management, you'll want more.