Tenant Information

Office Hours

Office hours:
Monday to Friday 9.00am – 5.30pm
Saturday 9.00am – 1.00pm
After hours emergency - Contact our office on 9819 9999 for latest messaged contacts

Rental Payments

Rent under your Tenancy Agreement is always paid a month in advance. If at any time you are unable to make a rental payment, before the due date, please make immediate contact with our office. Our preferred payment method is by direct debit on the first day of every month

The tenant prior to taking possession of the premises must set up the Direct Debit facility. Keys will not be provided until this facility is in place.

Rental Bond

Your rental bond will be lodged with the Residential Tenancy Bond Authority. The bond is held as security against any property damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible to the same condition as when the General Tenancy Agreement commenced (allowing for fair wear and tear) and there are no monies owing.

Periodic Inspections

During the course of your tenancy, the premises will be inspected periodically by the Cantwells Property after the required notice has been given. Three months after you move into the premises, Cantwells Property will carry out an inspection. Our office will contact you in advance to make arrangements to either use spare keys for this inspection or if necessary make an appointment at a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be on a six monthly basis.

Keys

Cantwells Property, for maintenance issues and emergency access, where possible retains a duplicate key to properties (however this is not guaranteed for every property). Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned as soon as possible. No service is available out of office hours or on public holidays. It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out. Locks may only be changed, after first obtaining permission from Cantwells Property, and then on the strict understanding that you supply us with a spare set of keys.
Remember that it is in your interest to ensure that we have access.

Insurance

We strongly urge you to insure your personal possessions, against any loss, damage or theft.

Electricity, Gas and Telephone

It is each tenant's responsibility to have the appropriate account placed in his or her name(s) and then to arrange to have a meter reading, prior to vacating the premises.

Repairs and Maintenance

All repairs are to be put in writing, using the Repair Request forms provided in your Tenant Folder. You may also request repairs online via our website.

Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.

Please check your lease or renting guide as to what constitutes an emergency repair. Should you organise a repair that is not an emergency, you may be liable for its cost or any associated service call.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.

Where applicable, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, flammables and cans, etc. on or around the premises.

Termination of the General Tenancy Agreement

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord. You can terminate the Residential Tenancy Agreement in the following ways:

1.   If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give twenty eight (28) days written notice prior to the expiry of the fixed term of your Agreement.

2.   Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice must be received by our office at least twenty eight days (28) days prior to the vacating date.

If however, unforeseen circumstances arise and you have to vacate prior to the expiration of your Tenancy Agreement, please contact your Property Manager immediately and we will endeavor to find another suitable tenant. You will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, and all advertising costs.